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Account & Settings

Manage your account

Account Settings

  • Why can't I reset my Bitly password?
  • How do I add a new email address to my Bitly account?
  • Does Bitly offer a free trial?
  • How do I reset my password?
  • How do I find my display name?
  • What happens to my account if I delete it?
See all 12 articles

Managing Your Subscription

  • Why isn't my plan on the pricing page?
  • How many additional links or redirects can I purchase?
  • How do I purchase more links or redirects?
  • What are my monthly limits?
  • When do my monthly limits reset?
  • Can I change my subscription from annual payments to monthly payments?
See all 13 articles

Billing Questions

  • Why can't I upgrade from India?
  • What payment methods does Bitly accept?
  • Can I get a refund if I cancel my Bitly account?
  • How do I update my payment details?
  • Why can't I view my invoices in Bitly?
  • How will Bitly bill me for my subscription?
See all 9 articles

Users & Groups

  • How do I add users to a group?
  • What are the different user roles in Bitly?
  • How do I add a user to our Bitly account?
  • How do I remove a user from my Bitly account?
  • How do I search for a user in my account?
  • Which user activities can I see in the activity log?
See all 8 articles
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