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  1. Bitly Support
  2. Account & Settings

Account & Settings

Manage your account

Billing Questions

  • April billing error and resolution
  • Can I get a refund if I cancel my Bitly account?
  • What payment methods does Bitly accept?
  • How do I view my invoices?
  • How do I update my payment details?
  • Does Bitly offer discounts?
See all 11 articles

Managing Your Subscription

  • Why are there ads on my links?
  • Free Short Link Generator (Anonymous Link) FAQ
  • Why would my Bitly account be deleted?
  • How do I change my Bitly subscription?
  • What are my monthly limits?
  • How do I purchase more links or redirects?
See all 15 articles

Account Settings

  • How do I reset my password?
  • What happens to my personal information, links, and QR Codes after my account is deleted?
  • How do I view my account settings?
  • How do I delete my Bitly account?
  • Does Bitly offer a free trial?
  • How do I change my account email address?
See all 12 articles

Users & Groups

  • How do I export user information for my Enterprise account?
  • What are the different user roles in Bitly?
  • How do I add a user to our Bitly account?
  • How do I remove a user from my Bitly account?
  • How do I find a user in my account?
  • How do I create a group in Bitly?
See all 14 articles
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