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Can I integrate Bitly with Sprinklr?

Alexander Hancock
Sprinklr has migrated to the latest version of the Bitly API! To update the integration on your account, go to your URL Shortener settings and follow the prompt to re-add Bitly.

What is Sprinklr?

Sprinklr is an enterprise software platform for managing your social marketing and customer interactions. It includes a core marketing product and added features to do everything from posting to your social channels to supporting your customers.

Why should I enable this integration?

Go beyond Sprinklr's simple link click tracking by connecting to Bitly for advanced link analytics and performance metrics. Once connected, you can create short links from Sprinklr's client management settings. These links use your domain from Bitly, and all your click data continues to be tracked in your Bitly account.

Who can set this up?

A Sprinklr administrator with access to a Bitly login. If you have multiple Sprinklr licenses, we recommend creating unique Bitly users for each license so that you can segment your analytics accordingly.

While we are happy to help you with Bitly troubleshooting, like verifying your rate limits, Sprinklr built this integration and can help you if encounter any problems.

How do I connect Sprinklr to Bitly?

Visit Sprinklr's Help Center for more information on their Bitly integration.

  1. Click the New Tab icon.
  2. Under Governance Console, click All Settings.
  3. In the Platform Settings window, select URL Shorteners.
  4. Click Add URL Shortener.
  5. Select Bitly in the URL Provider dropdown.
  6. Click Authorize. The Bitly authorization page opens.
  7. Click Allow on the authorization page. If you're not signed in to Bitly, you'll be prompted to log in first.
  8. In the Provider Settings dropdown, select which group to use.
  9. Check the box next to the domain you'd like to use and enter a unique name to identify it.
  10. Click Save.

Your Sprinklr account is now ready to create short links through Bitly.

How do I create links from Sprinklr?

  1. Click the New Tab icon.
  2. Under Governance Console, click All Settings.
  3. Click Manage Workspace in the left sidebar.
  4. Click Vanity URLs in the right pane.
  5. Click Add Vanity URL.
  6. Enter the link details. The contents of the Name field are used as the custom back-half for your link.
  7. Click Save.