We updated Bitly's navigation menu in September, 2022!
If you're used to the old look, check out the changes.
If you are experiencing an error when attempting to upgrade your plan to Basic or Premium, please review the following to resolve the potential causes:
- Ensure the billing information entered matches exactly with the name and address you have on file with your bank.
- Contact your bank to ensure the charge is not being flagged and blocked as a suspicious charge.
- Clear your browser cache and attempt checkout in an incognito window.
- Attempt checkout using a different payment method.
If the above do not resolve the errors, please reach out to support. If you are looking to subscribe to a custom plan, please contact our sales team.