Knowledge Base

  1. Joining the bitly Community →

    1. How do I sign up for an account?
    2. What is bitly?
    3. Select your profile picture
    4. What is a URL?
    5. What is a Shortlink?

  2. Saving bitmarks →

    1. How do I shorten a link?
    2. How do I save/share a link?
    3. How do I get the bitmarklet or chrome extension?
    4. How do I remove or archive a shortlink from my stuff?
    5. I just got a message that my browser says I hit the storage limit? What do I do?

  3. Sharing bitmarks  →

    1. Where can I find and copy a shortlink?
    2. How do I connect my Facebook and Twitter account to bitly? And why would I want to do this?
    3. Where do I find my share history?

  4. Editing and Customizing links →

    1. Can I edit/change a bitly link once it has been shared?
    2. My customized link has already been taken?
    3. How do I customize a link?
    4. How do I delete a link?
    5. How do I edit the title of a link?

  5. Account Access and Logging In →

    1. I forgot my password
    2. What is my username if I signed up with Twitter or Facebook?
    3. How do I delete my account?
    4. How do I change my username?
    5. How do I change my email address?

  6. Click Counts and Stats on your links →

    1. What can I discover through my stats page?
    2. What can I see when I view link stats? (link stats page)
    3. How many times was my shortlink clicked on? (See shortlink stats)
    4. What does the “Email Clients, IM, AIR Apps, and Direct” data in the info page Traffic Referrers mean?
    5. What is a stats page and how does it work?

  7. Spam and Site Blocking →

    1. Can I preview a shortlink before clicking on it?
    2. I've found a bitly link that directs to spam, what should I do?
    3. I’ve found a bitly spam account on Twitter. What should I do?
    4. How can I be sure a bitly link is safe to click on?
    5. Does bitly ever re-use links?

  8. Tips and Tricks for Advanced Users →

    1. What’s a custom short domain and why do I want one?
    2. How do I set up a custom short domain?
    3. Can I have more than one custom short domain in my account?
    4. What is a Tracking Domain?
    5. How do I make a QR code?

  9. Privacy: Public vs. Private →

    1. Can everyone see my notes on a shortlink?
    2. How does bitly use cookies, and is my data safe?
    3. How can I edit privacy settings for shortlinks in bulk?
    4. How do I change my privacy settings?
    5. What are your terms of service?

  10. Bundling and Curating →

    1. How do I create a bundle?
    2. What happens if I add a private shortlink to a bundle?
    3. How do I add a curator to a bundle, and what does that mean?
    4. How do I edit my bundle? Can I add titles, descriptions and comments to my bundles?
    5. How do I delete a bundle?

  11. bitly on the Go →

    1. Do you have an extension for Safari or Firefox?
    2. iPhone app: How do I make my links public or private?
    3. How do I save a link through email?
    4. iPhone app: How do I copy my shortlink?
    5. iPhone app: How do I log out or access my settings page?

  12. Search, Notes, and Organizing →

    1. How can I sort or organize my shortlinks?
    2. How do I manually organize my links?
    3. How do I unarchive a shortlink?
    4. What are notes?
    5. What's search? How do I search?

  13. Other →

    1. bitly want to permanently store large data on my computer?

  14. "Your Network" View →

    1. How do I save and share a link that I discover via the ‘your network’ view?
    2. What does ‘saved by x number of Bitizens’ mean?
    3. What’s ‘your network’ all about?

  15. API and Technical Questions →

    1. I want to build an application that uses bitly! Can I do that?
    2. How do I find my API key?
    3. How does a bitly link work?
    4. What are the API rate limits? How do I request additional access?
    5. What happens to my links if bitly goes down or goes away?

  16. All articles →

    1. bitly want to permanently store large data on my computer?
    2. Can everyone see my notes on a shortlink?
    3. Can I edit/change a bitly link once it has been shared?
    4. Can I have more than one custom short domain in my account?
    5. Can I preview a shortlink before clicking on it?

Feedback and Knowledge Base

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