Knowledge Base

  1. Paid Features: Audience 

    1. What does Total Unique Users mean?
    2. What does Clicks Per User mean?
    3. What do the percentages next to “Total Unique Users”and “Clicks Per User” represent?
    4. What do the dotted bars on the week and month graphs signify?
    5. What do the different colored bars signify?
  2. Joining the Bitly community 

    1. What is Bitly?
    2. How do I sign up for an account?
    3. Select your profile picture
    4. What is a Bitlink?
    5. How do I reset my password?
  3. Paid Features: Account set-up 

    1. (Paid) How do I add a user with an existing Bitly account?
    2. (Paid) How do I add / edit users in my account?
    3. (Paid) How do I set permissions for my User Seats?
    4. (Paid) How do I add auto-branded domains?
    5. How do I connect my Facebook and Twitter account to Bitly?
  4. Shortening and Sharing Bitlinks 

    1. How do I shorten a link?
    2. Where can I find and copy a Bitlink?
    3. How do I copy a Bitlink directly to my clipboard? (One Click Shorten)
    4. I just got a message that says I’ve hit a limit of 10,000 shortlinks. What does that mean?
    5. How do I share to Facebook and Twitter?
  5. Paid Features: How to shorten, share and save Bitlinks 

    1. (Paid) How do I enable branding for sub-accounts?
    2. (Paid) How can I schedule a post?
    3. (Paid) Where can I see all my drafted and scheduled posts?
    4. (Paid) Can I change the timezone for scheduling my posts?
    5. (Paid) How do I upload a photo with my Facebook post?
  6. Organizing and Searching Links 

    1. How do I edit the title of a Bitlink?
    2. How do I delete a Bitlink?
    3. How can I archive Bitlinks in bulk?
    4. How do I unarchive a shortlink?
    5. How can I sort or organize my Bitlinks?
  7. Bundling and curating 

    1. What is a bundle?
    2. How do I edit my bundle? Can I add titles, descriptions and comments to my bundles?
    3. How do I add a curator to a bundle, and what does that mean?
    4. What happens if I add a private Bitlink to a bundle?
    5. How do I remove a Bitlink from my bundle?
  8. Click counts and stats on your links 

    1. What can I learn from my Stats page?
    2. What is the Bitly info page?
    3. How many clicks did my Bitlink receive?
    4. Where can I view the source data for an individual link?
    5. What does “direct (email, IM, apps)” data in the info page mean?
  9. "Your network" view 

    1. How do I save and share a link that I discover via the ‘your network’ view?
    2. What does ‘saved by x number of Bitizens’ mean?
    3. What’s ‘your network’ all about?
  10. API and technical questions 

    1. Where do I find Bitly's API documentation?
    2. How do I find my oauth access token?
    3. Can I build an application that uses Bitly?
    4. How do I find my API key?
    5. How does a Bitly link work?
  11. Privacy, spam & blocking 

    1. What is the difference between a public and private Bitlink or bundle?
    2. (Paid) How can I make a Bitlink (or all Bitlinks) private?
    3. Can I edit privacy settings for Bitlinks in bulk?
    4. How do I change my privacy settings?
    5. How does Bitly use cookies? Is my data safe?
  12. Bitly on the go 

    1. Do you have a browser plugin?
    2. I went to install the Bitly Chrome extension, and it said something really scary about how you can see every page I visit. Are you tracking me?
    3. What is the bitmarklet?
    4. What's the Chrome Extension?
    5. iPhone app: Is there a mobile app?
  13. All articles 

    1. How do I edit the title of a Bitlink?
    2. What is a bundle?
    3. Do you have a browser plugin?
    4. How do I save and share a link that I discover via the ‘your network’ view?
    5. What is the difference between a public and private Bitlink or bundle?

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